1. Overview

At Jadrel Store, customer satisfaction is our top priority. We provide high-quality products directly from factories at competitive prices, and we aim to ensure a smooth and fair return process for all our retailers and customers. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.

2. Eligibility for Returns

• Products must be returned within 14 days of delivery (or as agreed with the retailer for B2B bulk orders).
  
  

• Products must be in their original condition, unused, and in the original packaging with all accessories, manuals, and labels intact.
  
  

• Custom or personalized products are not eligible for return unless they arrive damaged or defective.
  
  

• Returns due to shipping damage or incorrect items are fully eligible for replacement or refund.
  
  

3. Return Process

1. Contact our customer support team or through our website within 14 days of receiving the product.
   
   

2. Provide your order number, product details, and reason for return.
   
   

3. Our team will review your request and provide instructions for returning the product.
   
   

4. For international shipments, customers may be responsible for shipping costs unless the return is due to our error (e.g., wrong item or defective product).
   
   

4. Refunds

• Once we receive and inspect the returned product, a refund will be issued within 7–10 business days.
  
  

• Refunds will be made using the original payment method unless otherwise agreed.
  
  

• Shipping charges, if any, are non-refundable except in cases where Jadrel Store is at fault.
  
  

• Partial refunds may apply for products that are not returned in their original condition.
  
  

5. Exchanges

• Exchanges are available for defective, damaged, or incorrect products.
  
  

• Requests for exchanges must be made within 14 days of delivery.
  
  

• Replacement products will be shipped once the returned product is received and inspected.
  
  

6. Damaged or Defective Products

• If a product arrives damaged or defective, contact us immediately with photos of the damage.
  
  

• Jadrel Store will provide a full refund or replacement at no additional cost.
  
  

7. Non-Returnable Items

• Custom-made or personalized products (unless defective)
  
  

• Products that have been used or altered
  
  

• Items not in their original packaging
  
  

8. B2B Bulk Orders

• For bulk orders, any defective or damaged items must be reported within 7 days of delivery.
  
  

• Partial refunds or replacements will be provided for defective items.
  
  

• Returns for non-defective bulk items are generally not accepted unless otherwise agreed in advance.
  
  

9. Contact Information

For any return or refund inquiries, please contact our support team:

Jadrel Store
Website: www.jadrelstore.com